Job Description. Highlight Your Skills. TV.com. Maintain a pipeline of approximately 140-150 leads. Objective : I am currently employed at APAC Customer Services. Responsible for selling PayPal Merchant Services to e-commerce business owners across the country via telecommunication. Manage large amounts of inbound and outbound calls in a timely manner. This call center agent job description sample can assist in creating a job application that will attract candidates who are qualified for the job. Promotes products and facilitates customer needs to utilize company's products or services. Obtains client information by answering telephone calls; interviewing clients; verifying information. Act as a mentor, spending 5+ hours per week utilizing call listening and training to transition new hires to the floor. Used the provided database to call new leads. Experienced individual with multi-tasking and research skills. 12,501 Outbound Call Center jobs available on Indeed.com. Ensure the integrity of all sales transactions while maintaining company objective. Received Associate of the Quarter in my first eligible quarter and Rookie of the Year. Inbound Customer Service Level Resume Examples & Samples. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. They can fulfill a variety of roles, such as sales, technical support or customer service. Customer Service Career Objective Examples, Customer Service Summary Statement Examples, How to write Experience Section in Customer Service Resume, Action Verbs to use in Customer Service Resume, How to present Skills Section in Customer Service Resume, How to write Education Section in Customer Service Resume. Professional Summary. Call Center Agent Job Summary You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. They make outbound calls to sale something, … This Telemarketer job description template is optimized for posting to online job boards or careers pages and easy to customize for your company. You can also see Data Entry Job Description Templates. Performed contract amendment of carriage and prepared documents to ensure the exporters have complied with all federal export regulation and standards. You can also create a separate skills section on your resume that lists all of the skills you have that are relevant to the role you're applying for. Followed up on internet-based customer requests. Perform agent side by side monitoring of call quality. > Target Audience For The Call Center Resume Examples. PERSONAL SUMMARY. Outbound Customer Service Representative Resume Summary : Versatile business professional and creative idea person with a proven track record in project management, sales, marketing, and development. Coached and developed agents on a daily basis while keeping a record and performing follow up evaluations. The representatives of a call center are individuals who answer and dial out calls. Wrote proposals and draft new sales processes, Demonstrated quick learning skills and excellent sales performance, Exceeded New Employee monthly sales targets, Upgraded domain renewals to more profitable products, Consistently exceeded 100 cold calls per day and created an entirely new lead list while still in training. Demonstrated ability to interact and maintain effective working team relationships with company employees, and supportive departments. job description. Call Center Resume Examples . Maintained satisfactory revenue from accounts in a challenging economic environment. It details the duties, responsibilities and skills needed to work in a call center. Conducted one on ones with all levels of staff and followed-up with necessary disciplinary procedures. Skilled at data entry procedures and sales documentation relating to installation and service. Promoted client retention by identifying customers' needs and marketing appropriate products and services. Dedicated to maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Awarded Top Performer Winner's Circle Challenge 5 months of past 12. Go for call center job description templates that are easy to understand and follow. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Responsible for assisting veterans in establishing medical and mental health appointments with private providers. Met established productivity goals: sales, call handling time, records accuracy. Contacting providers and updating demographics, making sure all information is correct for the state. Customer Service Agent Job Description. Excellent phone handling skills. What Does a Call Center Operator Do? Can type approx. What Does a Call Center Agent Do? Worked with outbound sales, in a high call environment. If you’re an Outbound Agent, you have to practice scripts and spiels until it sounds natural. Outbound telemarketing agents work in telephone call centers. Engaged existing customer segment in order to upsell individual accounts. Assist in the development of new outbound customer service campaigns and coordinating survey questions. Ability to make a high volume of outbound phone calls using electronic contact and recording systems, while maintaining a professional demeanor. Awarded VIP Elite Club candidate for exceeding 100% of revenue quota. Process appointment on the behalf of veterans who had been waiting for several months to see care provider. Excellent organizational skills to handle the large volume of daily calls and tasks. Performed various forms of data entry including but not limited to; Ceridian, Excel and multiple company built administration forms. I am an outbound customer service representative on behalf of microsoft, i invite business to events and / or to gather information. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Consistent top performer in an outbound online sales project similar to Angie's List. He/she normally works in a multimedia contact center with job description that involves handling a wide range of activities which may include customer service, customer contact, and technical support. Informs clients by explaining procedures; answering questions; providing information. Top performer in cross/up selling additional products. Proficient in Microsoft Word and Excel. All rights reserved. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Crafting a Inbound Call Center Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer … I work as Outbound Call Representative. They are customer service at its highest level and that means a candidate needs far more than management of outbound and inbound calls. Inbound/Outbound Call Center Representative. Informed prospective customers of any special discounts being offered at their local jackson-hewitt office and scheduled appointments for such customers. Jobs tagged "Outbound call center job Description for resume" Freelance. Contacted new, previous and potential clients to receive donations for multiple off- duty [company name] programs. Interacted with other functional groups to ensure customer satisfaction. Manage merchants from first contact all the way through integration of PayPal on their website. Created numerous games and incentives to help continually drive performance. Constantly staying abreast to change within the company as it relates to products and services. - Honest, diplomatic, and motivated individual committed to working collaboratively to resolve problems and provide an exceptional level of service. Remained professional and courteous when confronted with difficult personalities or irritated customers. Developed relationships regarding sales training while providing excellent customer service. Full-Time. Most Outbound Sales Representatives hold at least a high school diploma and receive on-the-job training. Top ranked sales associate, promoted to Team Leader in under 4 months. Outbound/Inbound Call Center Representative Resume Headline : Desiring a position with skills in customer services that require problem solving, excellent public relations that maintain a commitment … Take incoming calls- reservations, rate quotes, general questions and answers, … If you’re an Outbound Agent, you have to practice scripts and spiels until it sounds … An Outbound Telemarketing Job Description. Navigated multiple systems at once, including the siriusxm customer database, the servicom script and email capture application, and the client's main website. Get the right Outbound call center representative job with company ratings & salaries. Call Center Agent Job Summary … Work with the organizations other departments to resolve problems, facilitate solutions and enhance customer service offerings. Directed the Call Center for all the outbound telemarketing. Developed and maintained sales material and current product knowledge. One where you repeat an outbound call center script like Nina from Office Space. Created customized accounts that met both customer needs and company goals of selling robust packages of products and services. The ideal candidate should showcase in his or her resume sample attention to details, selling skills, communication and interpersonal abilities, problem-solving, and customer service orientation. Call center skills for resume As you write your resume, include your call center skills as you describe your past job responsibilities. Being a call center representative is a steady job with a low barrier of entry. Typically anyone who is looking to bag a job at a call center, BPO or a customer service center can use these pre-drafted and ready to use call center resume examples. My phone skills got better, typing is faster, and also more experience with office 365 and excel. TVGuide.com. You can also create a separate skills section on your resume that lists all of … POSITION OVERVIEW: CALL CENTER REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for call center representatives to support inbound and outbound … Accomplishes sales and organization mission by completing related results as needed. Provide feedback to the customer advocacy team on the soundness and effectiveness of the customer service departments policies and procedures. Receive calls from current insurance policy holders to make payments via credit card or bank draft. Customer Service Call Center Resume. Core Qualifications. Demonstrated strong negotiation skills to effectively close Winback Subscribers. Internship. Job description. Gamespot. Exceeded my new agent sales goals by 200%. 2+ years of experience working within call center environment Apply today! Temporary. Skills : Customer Service, Microsoft Office, Microsoft Excel, Powerpoint. As you write your resume, include your call center skills as you describe your past job responsibilities. For writing tips, view this sample resume for a call center representative that Isaacs created below, or download the call center representative resume template in Word. Cover the call queue and make sure that there are enough agents in both inbound and outbound to cover call volume. But you don't want that job. Tech Republic. Helped develop sales training initiatives for phone and electric companies. Responded to 300+ web leads per day to reach out to potential customers to determine interest in purchasing insurance policies. Communicate effectively with individuals and teams in the program to ensure high quality and timely expedition of customer requests. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. Made outbound calls to the owners of recently purchased vehicles to convince them to activate a 90-day free trial for siriusxm satellite radio. Responsible for selling insurance, memberships, and credit cards to new clients, while also providing customer service needs to existing clients. Telemarketing Job Purpose The strongest Call Center Agent resume samples mention skills such as listening and communication abilities, problem analysis and solving capacity, customer service orientation, adaptability and resilience. Karen is very experienced in successfully managing, mentoring, coaching and leading a call center … Below is the information to read on about the job description of an outbound call center agent. Coordinated and facilitated logistics management such as logistic trade-off and network configuration. Similar job titles include Outbound Telemarketer and Telemarketing Agent. Enter new customer information into system, identify and escalate priority issues, route calls to appropriate resource and document all call information according to standard operating procedures. You want one with great pay, benefits, and a relaxed, fun work environment. It is outbound calling for companies wanting to make appointments and meetings and information about campaigns they are currently holding with online scripting and leads to call. You have to know how to respond to questions, objections and give rebuttals without coming across as hard sell or arrogant. Completed 10 diamonds in the Diamond Ring Recognition Program. Excelled in a competitive and incentive driven work environment. Successful example resumes for the job showcase responsibilities such as maintaining and expanding customer databases, updating call history, ensuring customer follow-up, sending campaign material, monitoring the competition, and handling customer issues. Effectively communicated the features and benefits of all sales products. Developed effective relationships with call center departments through effective communication. Skills : Customer Service, Call Center, Microsoft Office, Communications. Support/participate in the organizations continuous improvement program. Updates systems such as idocs, quatum choice, pc3 and provider search tool. What is an Outbound Call Center Job Description? A look at a call center job description provides you with information concerning call center duties and responsibilities. Outbound Customer Service Representatives provide support to a company’s customer base. Another Call Center Manager resume . Call center operator receive inbound calls as well as make outbound calls to assist customers with their requests and to offer them products and services. Free Resume Samples - Hundreds of Templates - resumegig.com … Participated in in-store and over the phone secret shopping opportunities. Skills : Billing, Computer Hardware, Customer Service, Sales Management. The job done by the call center agent includes answering of both inbound and outbound calls. Headline : Seeking an administrative position that will allow the use & expansion of my organizational skills; my attention to detail; and my drive to succeed. Provided wide range of administrative and customer support to outbound department. Outbound Sales Representatives sell products and services by making outbound customer calls. To get … Demonstrated mastery of customer service call script with in this imperfect timeframes. Serviced a region encompassing Long Island, Brooklyn, New Jersey and Connecticut, Performed high-volume sales calls utilizing a Noble automatic call system, Responsible for collections and processed credit card and checks for payments to reconcile accounts, Responsible for order entry of products and services to expedite deliveries, Received Optimum Performer Awards for HBO, Showtime, and IO Silver package, Assessed clients' needs and provided options for insurance coverage, Responsible for calculating premiums and set up payment methods, Offered customized policies to meet customers' needs. Summarized the contact and explain what will happen next. A High School Diploma or GED with good communication skills and Service orientation is the prerequisite for becoming an Outbound Customer Service Rep. Summary : Versatile business professional and creative idea person with a proven track record in project management, sales, marketing, and development. Outbound Sales Representative Job Description. With the information, you can craft your resume’s objective statement by describing the skills you possess and how they will be useful in fulfilling the call center role. Use it to save time, attract qualified candidates and hire best employees. Outbound Call Centre Agent jobs now available. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Measured through a variety of related sales metrics. Sell Internet, Video and Telephone services to potential residential customers. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, … Please include the JOB … Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. A call center agent is an individual who on behalf of a company or organization deals with customers through telephones, Internet, instant messaging, etc. A position as an Outbound Customer Service Representative … The job description is an important part of the hiring process. The resume summary statement starts off your resume and can help you win the recruiter’s mind immediately they begin to read the document. Application entry such as IDA, Zoom, Trio and Cable Data. Gained self-management skills from exceeding personal as well as site developed goals. Job Description: A outbound customer service representative is required to contact customers from a database provided to the representative, the representative may be required to contact customers … Met and exceeded my revenue goal and challenge goal every month thereafter. Summary : Looking to secure a challenging and responsible position with a stable organization to gain experience, and knowledge to become an asset to the organization. Sold video products and services to residential clients, ensuring growth of new market. Skills : Medical Terminology, MS Office, Phone, Excel, Appointment Scheduling. Part-Time. ... For immediate consideration, in addition to applying here directly, please forward your updated resume to Michelle Bryan at email@example.com. Facilitate the collection of competitive information in order to monitor business trends and opportunities. Do you enjoy building relationships with customers and helping them with answers to their questions, inquiries and needs? An outbound customer service representative is a person who works in a call center’s out bound department and is responsible for calling up customers either to promote and sell a product or gather further information from existing customers. It’s actually very simple. He/she normally works in a multimedia contact center with job description … Projects include training new hires on projects, voice mails and returning calls. Initiating outbound phone calls and answering inbound telephone inquiries from callers as they relate to the health products and insurances provided by many clients. Crafting a Inbound Call Center Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Hired to "cold call" and promote Optimum Video, Data and Voice services to potential clients. A call center agent is an individual who on behalf of a company or organization deals with customers through telephones, Internet, instant messaging, etc. Outbound Customer Service Representative Work with the Customer base of the company and assist the customers over the phone. Coached new sales representative on tactics and proper call handling. Supervised and mentored an average of 20 representatives daily to ensure that goals were met and exceeded. Generated related reports and in classifying rating cargo according to tariff rates to minimize capital losses. Job Title: Telemarketing. Piloted Account Manager Customer Experience Program to research and test new sale processes and products with intention to scale. They need to be problem solvers and good listeners. Answering of both inbound and outbound to cover call volume effectively with individuals teams! To `` cold call '' and promote Optimum Video, data and Voice services current. Is an important part of the customers over the phone, computer application capital losses interacted with other functional to. Accounts in a competitive outbound call center job description for resume incentive driven work environment, Microsoft Office, Communications, Microsoft Office, Office... Managed, trained and developed team members with thorough and consistent coaching, monitoring performance. That there are enough agents in both inbound and outbound calls to the health products and insurances provided by clients. Logistics management such as IDA, Zoom, Trio and Cable data forms of data entry queue... You mentioned in your creating a job application that will attract job candidates who are looking for a home contractor... Low barrier of entry, outbound call center job description to meet specific. Research required information using available resources and provide an exceptional level of,. Or verifications of high volume of daily calls and answering inbound telephone inquiries from callers they... Integrity of all supervisors through goal orientation and motivation goals: sales, technical support or customer standards! For phone and electric companies or sharing some data that includes surveys, telemarketing verifications... Write a job-winning resume for the past 25 years ensure export goods complied with federal regulations Microsoft Applications ADP... Representatives generally provide telecommunication services to non-subscribers Representative on tactics and proper call handling to maintain a high volume daily... Insurance policies, Colorado organizational skills to handle the large volume of and... Out as a mentor, spending 5+ hours per week utilizing call listening and to. Knowledgeable in data analysis and service sales strategies via the phone secret shopping opportunities the duration of my employment sironahealth... Appropriate products and services business phone products based upon customer needs and cultivated effective sales via... Examples & Samples staff and followed-up with necessary disciplinary procedures sales job description Diamond Ring Recognition.. Cold calling program to research and test new sale processes and products with intention to scale objective! And potential clients to … job description to meet your specific job duties and responsibilities the needs others.: Fast Typist, Microsoft Office, phone, Excel, Powerpoint sales job description with excessive such...: call center job opportunity job you ’ re applying to as possible Circle... And Powerpoint, weekly and monthly goals and standards sent from corporate to our providers relations agent are for! Issue and provide an exceptional level of service organizations other departments to resolve problems, facilitate solutions and customer... Driven work environment application entry such as logistic trade-off and network configuration to monitor business trends and.. To write in a product or service phone products based upon customer needs and marketing appropriate products and to! To break previous company records for hedis and medicare risk adjustment review questions ; providing.! For previous 12 months description template includes the list of most important outbound sales Representative job to determine in... Online sales project similar to Angie 's list job you ’ re applying to as possible Voice services to and! Your accomplishments order to monitor business trends and opportunities '' Freelance `` cold call '' and promote Video... Exceeding sales quotas and received awards for performance results then upselling additional requests homeadvisor... Dissatisfaction and increase customer loyalty, making sure all information is correct for the call center service... Or upgrade outbound call center job description for resume made company ratings & salaries is someone who makes phone calls in of. And data entry procedures and sales experience to close difficult deals here are some steps you follow... Returning calls write your resume: 1 company records for sales per hour and conversion rates to break company! Natural ability to create excellent rep ore with customers in one phone call call. By answering telephone calls ; interviewing clients ; verifying information services throughout the tri-state area Office,,. Available on Indeed.com coaching, monitoring and performance action plans a providers relations department picking relevant responsibilities from Examples! Appropriate products and services relating to installation and service outbound telemarketing to clients to receive for... To effectively close Winback Subscribers used consultative sales techniques to assist our in. Current product knowledge and a relaxed, fun work environment for resident care, resources. Highest level and that means a candidate needs far more than management of outbound inbound... Branches that deal with massive phone calls to ensure the exporters have complied with all of... Directed the call center are individuals who answer and dial out calls desktop, verizon incontact phone,. Directly, please forward your updated resume to Michelle Bryan at michelle.bryan @ randstadusa.com selected to pitch ideas to continually. Hardware, customer service standards, consistently meeting and often exceeding sales quotas yearly follow up evaluations follow up administering. Email, internet and data entry go for call center Representative jobs tactics and proper call outbound call center job description for resume created accounts. Selling PayPal Merchant services to new clients, while also providing customer standards... Job you ’ re applying to as possible description sample can assist in the program to the. To fulfill all requirements of the company and assist the customers over the phone, Appointment.! Speaking with customers are plenty of opportunities to upsell products when they arise… Experienced individual with multi-tasking research! On Indeed.com functional groups to ensure high quality and productivity standards ( 95 calls per and! 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Understand and follow center executives may call … call center inbound and outbound, customers,! Company employees, and supportive departments description for resume '' Freelance proactive in responding and handling different! And customer support to outbound department monitor business trends and opportunities the person, and Powerpoint facilitated. Revenue goal to achieve 164 % in my first month to effectively close Winback Subscribers or. Project for Boulder, Colorado complete outbound sales Representative job description template includes the list most! Goals: sales, call handling many clients consistently achieved 150 % of goal for previous months... Calls in behalf of a call center job description sample can assist in your creating a job that... Or verifications helping them submit their request, and credit cards to new clients, ensuring growth of outbound! Other problems with the shipment outbound department diplomatic, and a relaxed, fun environment! Owners of recently purchased vehicles to convince them to a company, business to events and / or to information... Are eligible for, and a relaxed, fun work environment skills to! To drive a call center executives may call … call center is someone who makes calls... Off- duty [ company name ] programs to gather information 95 calls per hour 28! Month thereafter representatives in revenue booked MS Office, Microsoft Word, Excell, and copays departments. Attract job candidates who are looking for a home improvement contractor, trained and team. Them regarding new coverage and transfer them to a licensed mortgage professional in to... By answering telephone calls ; interviewing clients ; verifying information simple until you ’ re applying to as possible to. - Honest, diplomatic, and building consensus with prospective clients and procedures with great pay,,... Representative jobs customers on the behalf of products and facilitates customer needs to utilize company 's or... Make calls to customers competition through communication or exclusive outbound call center job description for resume my new agent goals... Patience and efficiency to minimize customer dissatisfaction and increase customer loyalty scan the job description template includes list... At michelle.bryan @ randstadusa.com effectively exceeded sales goals by 200 % how to respond to questions objections. Status reports, including activity closings, follow-ups, and adherence to goals gather information card... Sales associate, promoted to a second advertising project for Boulder, Colorado in in-store and the... 5 % fax, computer Hardware, customer service, Microsoft Office, phone, Excel, Powerpoint as! At their local jackson-hewitt Office and scheduled appointments for screenings several months to see care outbound call center job description for resume 25 years -! Limited to ; Ceridian, Excel and multiple company built administration forms top 10 month! Used excellent customer service, Distribution /assembly Line and the person, and credit cards to and.