I got two Eufy2C and Homebase 2. I have rebooted the camera, the base and re formatted the SD card. Anyone has/had this problem? I have tried many brands of cameras and video doorbells and none can match the Eufy ability to recognize people and not be mislead by other movement. Thanks for providing detailed trouble shooting. But there are no push notifications and no video recording from this camera. Ok… I’m not the only one. The recording showed in the app and I got a notification that there was a recording after the internet was back On. So I reformatted the SD card - didn’t help. Please contact our customer support team as this is something we need to look further into. That said, I'm still not quite recommending it. In your notifications settings on your phone, is eufy security checked? Here's how to do that! I have resolved this by switching notifications settings from Person Alerts to All Alerts. And I also tried resetting all the devices. Everything was working fine. We would therefore ask you to be patient once again. I have checked the settings in the app: Motion Detection is On, Motion Detection Status LED is On, Sensitivity level has been adjusted from Medium through High. Update I managed to get the notifications (and the base alarm which wasn’t working either) by doing Within a few moments, you should receive a notification that a motion was detected. For a limited time, hurry on over to Amazon where you can score this Eufy Security 2k Indoor Camera w/ WiFi for just $39.99 shipped when you clip the $3 off digital coupon and use promo code EUFY8410 at checkout.. Wow! Ooohhh didn’t know how to turn off the camera. Please make sure you have added EufySecurity to the app whitelist in your phone’s settings for some brand’s Android phone (Samsung ect.). This morning had two brief blackouts. To install them, just unpeel the sticker and place the sensors on door frames, windows, or more creative spots like the liquor or medicine cabinet. Make sure push notifications are turned on. Doing that got ONE of the cameras working (and still going ok). Same problem - No notifications - it does record video but even though notifications are switched on and enabled none come through. Sorry Eufy/Anker but you are a phone charger/ and vacuum company stepping into a … Was not aware of that would test it today. The A.I. Detect activity: This camera can detect activity to trigger automation and send notifications, but no one can transmit or record anything. When the Arlo cameras first came out they had a market leading lifespan, but I still needed to limit where I could place them. Under When to send, check if you’ve enabled the option to get notifications Always or only when No one’s home. I have tried every settings I can think of. In this case, please try the following setup steps to see if it helps: If the issue still persists, please contact us support@eufylife.com. Anker really should include basic troubleshooting steps in the manuals. Both working well previously. Not great if I want reliable coverage during the day. Please make sure you have enabled push notification in the Security mode you have selected. I have the same problem but it is slightly different. But now one of the camera is not recording video and sending push notifications after motion is detected. RoboVac 30C MAX. Has anyone found a fix for this seems it started with the latest eufy app update. Everything else works fine - recording / led / alarm but receive no notification on my phone ( iphone ) . @rwgaines65 @Michiel I believe you are in touch with support@eufylife.com You can go to Security/Mode (located in the right corner of the app) > Home/Away > Select Camera/Sensor Name > Push Notification. I've seen people walk down my sidewalk, 12 feet away from the camera, and the Eufy not activate. Both of my cameras might be working in the morning but at some point during the day one just stops sending push notifications are recording anything… then the motion sensor switches off and I have to remove the camera and then reload it to my account. Thanks again for all your patience and support. Eufy Cam is designed from the ground up to offer wireless freedom without compromising your security. If your camera is recording, but you’re not getting push notifications on your mobile device, please check that you have push notifications enabled. I am not happy. On our end, we have not experienced this activity, so our team will most likely need more technical information regarding your home setup. For those experiencing these issues - try reformatting the SD card, this has worked for many customers with this issue. The obvious one is that you have to recharge them on a regular basis. I get the notification when I am at home and mobile is connected to home wifi. Completely uninstalling the app and reinstalling from scratch resolved this issue for me. In my testing, I walk past the camera a handful of times and the white LED light flashes so I know it is detecting movement. RoboVac G30. thanks. Hands-on with Eufy’s HomeKit Secure Video camera that costs less than an Apple dongle. Have tried removing the camera from the app and then adding it to the app many times but that did not solve the problem. eufyCam 2 Pro offers customizable notifications… Camera settings–>Notification settings–>All Events Mode–>Home–>Camera–>Push Notification box is checked? Let us know if there’s still an issue afterward by emailing our support - support@eufylife.com. ... eufy Security Web Portal I want to subscribe to a cloud storage service. Not sure why this camera all of a sudden isn’t working but the other is fine. You can go to your phone’s settings > Notifications > Enable EufySecurity notifications. Maybe just the Base reset was sufficient. ... send a push notification or sound the sirens on the camera or the HomeBase, or do all. You need them when you are away. So far I heard very good feedback about the support team so don’t get disappointed and waste too much time figuring out yourself. I actually did this yesterday with no effect, so it might be worth trying again if you have already done it. When the window, door, or cabinet opens, the sensors separate and send you a notification through the Eufy app. Wife is on Iphone X and notifications on her mobile works as it’s supposed to. Now it takes 10-30 minutes or, if I open the app to check the settings, as soon as I open the app. If there is anything with which I can contribute to help narrow down the “problem” I am more than happy to help. The push messages can also be turned off in the settings. You don't need a data plan on Galaxy. I will continue to work the issue until the end of next week at the latest. I used my old ASUS router to update the Eufy Homebase 2 without any problems but altough the cameras have live video the system will not send notifications or record video. As such, I am thoroughly frustrated. - I can and will say that this is the first time I have been/I am disappointed with an Anker product. Please make sure you have enabled motion detection in your camera’s setting. Eufy's Basic plan goes for $2.99 per month or $29.99 per year and gets you 30 days of video history for one camera. I get Notifications (not via text, but via the app), but can never watch the videos. And yes, I tried the following reset method, “Menu - My Devices - Base station image and then the blue ‘Restart Device.’” And yes, this operation works, it resets the unit, but it doesn’t fix any of my problems. Obviously I went through the basic troubleshooting steps to figure it out.... - Ring Video Doorbell Mode–>Home–>Camera–>Push Notification box is checked? Currently just paperweights. Carolyn , 15-8-2020 02:21:04 No comments 16 Is there a manual other than the start up guide for the eufy cam wirefree HD security camera set please. Two screws thru the little round base, then screw the camera onto the mount. So frustrating. Have installed the homebase and 2 camera’s succesfully. I am having the same problem with recording but not getting any push notifications. can be set to only send notifications for people. Often times it simply doesn't detect people walking by. If you’ve selected No one’s home, you won’t get camera notifications if Home/Away Assist thinks your home is occupied. As someone else noted, build and presentation is good - Nice if you don’t want to use them. Have already contacted their support department and am waiting to hear back. My modem/router is on a UPS, Eufy Base is not. When set for people it ignores cars, moving branches, lightning and animals. If still no joy, my system will be returned as I have devoted far too many man-hours trying to fix a problem that shouldn’t be an issue!!! I have installed the app, but whenever someone pushes the button of the doorbell, I hear it ringing, but I do not get any notification in the app own my iPhone or iPad. I’m also having great difficulty connecting the cameras to Alexa, she cannot find the devices at all. I set the app to be managed manually which means it’s now always running in the background until I switch it off and it seems to be working OK now. Update: Apple announced at its World Wide Developer Conference (WWDC) that Eufy agreed to support the upcoming HomeKit Secure Video API, which will let the camera send its video to an iPad, Apple TV or HomePod to locally analyze it before sending it to iCloud, where it’ll be stored encrypted. Now for over a week I had the mode set to Home with all options disabled for all the cameras. Dear, I’m having the same issue. Off my own I simply tried rebooting the base station and the cameras (press the sync button 5 times within 3 seconds to turn off the camera, then just press once again to turn back on - will take a minute or so to reconnect to base station). I didn’t do anything different between the two. I was able to receive notifications the first few days I installed the cameras. Unfortunately, it only started working on my iPhone and as of late, still does not send push notifications to my wife's iPhone (she is logged in as the admin). Happened to me as well - no notifications and no recording. No notifications, No motion detection at all - not even in test mode. Eufy - eufyCam 2, 2-Camera... Best Buy. I hope they will solve this problem this month. Apple's 200GB plan supports one ‌HomeKit Secure Video‌ camera, while the 1TB plan supports up to five cameras. eufy Security eufyCam2... Amazon. Eufy’s entry sensors come with simple (but strong) adhesive backing. This is completely unacceptable for any software, but especially a security oriented one. My camera still doesn’t record video or send push notification even though the Motion Detection Status LED starts blinking when it detects movement. Did Support fix the issue? I removed the card, formatted on my PC, reinserted and reformatted on the base station. Secure hot Amazon deals while you can!. Login with your EufyHome account so Alexa can control your Eufy devices. Using “EufyHome - RoboVac” skill (for Robovac only): You do not need to discover your device as you can control the Robovac with your voice. Go to your camera’s Settings Notifications and try the following. Answer this question Send. If privacy is your first concern over having every fancy, cloud connected feature then the Eufy Floodlight Camera could be a good fit for you. The hardware is always well made with quality material. So it seems like the Velop isn't allowing my Eufy app (now iOS 14.0.1) to work with the Homebase 2. Build and presentation is good - Nice if you don’t want to use them. This highly rated indoor security camera is smart and can distinguish between a human or pet on camera, while only recording … In the Mode screen under Away settings, Record Video and Push Notification is turned On. This is my 3rd security camera. They might need a more in depth investigation or suggest you to return for replacements. This is since buying an A10 with Android 9. Will try that later today. For the two cams I disabled and again enabled motion detection. When I’ve spent this much time, effort and money on something I expect it to actually do the job it’s supposed to. https://9to5mac.com/2020/06/09/eufycam-2-2c-homekit-secure-video Battery-powered cameras have their pros and cons. In this case, could you please reach out support@eufylife.com? Nope. Anyway, blackouts or not, a situation where we loose notifications and recordings on motion should not happen. This has to be solved by Anker/Eufy. RoboVac 11S MAX. Anker support please do something asap. Can you please look into it. Now the camera is accessible to the app, and you can daily in the settings or do a live view and start figuring out where to mount them. Activate Alerts First, make sure that both Ring Alerts and Motion Alerts are activated by setting each to the blue "On" position in the Device Settings of your Ring app. No problems with recording on Human only. I didn’t notice that the provided SD Card wasn’t entirely in it’s slot. My camera correctly records motion and flashes it’s light but still no push notification. Here also no notifications from 2 brand new EufyCams with the latest soft- and firmware… The first few days no problems and then suddenly no more notifications, just out of the blue. (requires eufy Homebase. I click on the Notification, and it takes me to the app, but it doesn’t show the event that triggered the Notification... it just shows the live feed of the camera. I did loose the Internet after the second blackout (was long enough for the VDSL street cabinet to power-cycle). Homebase not included) 365 Day Battery + Truly wire free. Same problem - THIS IS HORRIBLE! So it seems to be something to do specifically with the cameras triggering an appropriate movement response. Read honest and unbiased product reviews from our users. Have not received a reply from Support either. Far too much money to spend on a system like this that doesn’t work as advertised. This can also present a … After I charged the battery and I discovered I was not getting any notifications on my iPhone 8. Sometimes you get that notification, click it, and you must wait upwards of … $299.99. I am receiving absolutely no notifications!! It records OK but I get no notifications, which renders the whole system useless. Thank you. I was able to receive notifications the first few days I installed the cameras. There wasn’t one in the box. Climbing up ladders, walls, and rooftops to change the batteries in your security camera is no picnic! RoboVac HomeVac Smart Home Smart Health Battery Camera Video Doorbell Smart Floodlight Baby Monitor Indoor Cam Smart Lock Alarm System. I thought that since I did extensive research, comparing Eufy to numerous other systems that I was making a smart purchase, but now I feel otherwise. After a whole week of the security cams being offline, I was finally able to RE-setup the HomeBase and get the 2 cameras up and running again. Try all of your shortcuts to see if this is why your Wyze Cam isn’t sending alerts to your smartphone/tablet. I’m a huge fan of Eufy products. But if someone goes into house I do not recieve any notification. Powered by Discourse, best viewed with JavaScript enabled, Now EufyCam not recording video and no push notification. I have spent about $1000 for this sytem and it looks like it is of no use. ... not your neighbour, nor anyone from eufy Security team. Any idea? But you don’t need the notification when you are at home. Thanks. Say simple commands to Alexa. This camera cannot detect activity and will not trigger vending machines or send notifications. Step 1 - Check Your Kuna App Settings. They are the experts and let them deal with it. Were the push notifications working before? If there is movement, an alarm is triggered and you should receive a message, depending on the settings. I can not explain it but it’s not really reliable sometimes I get a notification sometimes not sometimes very delayed. Eufy Security Camera directed 2021-01-28T01 ... and falling leaves can trigger other security cameras into sending you false alarms. Eufy camera is offline: how do I turn it back on again? Eufy has been ignoring this issue despite multiple complaints. They had a review in November for the best indoor security camera and they chose the eufy Indoor … When I am away from home, my iphone is on mobile interenet, and I am able to manage my eufy security system (change the settings, status, watch live video etc). I am having the same problem… I bought myself a Eufy battery doorbell 2k with homebase2 last week. So sorry to hear the issue still persists when all the setting has been done. I’ve had the same problem. Eufy is sending notifications, not text messages, and those can come thru WiFi. Edit: Spoke too soon it worked for about 18 hours just gone outside and and it’s stopped working again. Thoughts? Looking forward to your reply. Additional troubleshooting? Please make sure you have enabled notifications in your phone’s settings. It took more than 24 hours of deleting the app, restarts, logging onto the App as a friend, for things to finally start working. I took it out and inserted it again, once the Base Station noticed the SD Card, push notifications and alarms started working! The respective profile, Home/Absent, must also be active. My camera correctly records motion and flashes it’s light but still no push notification. Nothing works… What use is a 200 dollar smart doorbell, if it is not smart at all? My Eufy Cam E 3 is brand new, and I am most likely going to return it sometime next week. If I manually record, the unit works as advertised, other than that, it doesn’t really work at all. This camera cannot detect activity and will not trigger automatons or send notifications. Use as a single camera solution. To test notifications, head to the Blink app home screen, arm the system, ensure that the camera is enabled for motion detection (the 'running man' icon is blue color), and then make a motion in front of the camera. All of a sudden I stopped getting notifications to both phone and tablet. You just need the Eufy app on that phone. I have reset the Base and again disabled and re-enabled motion detection for the two cams and they finally started to push notifications and record. But other issues with Ring are not uncommon. I will then be happy to come back to you.“. edit: am currently chatting with support through the app to see if I can sort it out. The human motion detection just does not work reliably. You can go to check from the menu Camera Settings> Motion Detection. Please also let us know the exact model of your device and the operating systems. I had the same problem! It would save them a lot if man hours. I’ll follow up again with them tomorrow. Mounting is super simple. In my experience, resetting home base will resolve most of the issues. Unfortunately uninstall and reinstalling from scratch did not solve the problem for me. Have just re-installed everything from scratch and still no notification when motion is detected. 180 Days of Worry-Free Battery Life. > We will now review some scenarios and will offer you solutions again shortly. @Kevin79 Just need to double check the settings in the App. I am not getting any notifications on my phone and other iOS devices including two Mac desktops. Camera settings–>Notification settings–>All Events. So basically you just send a copy of the installation guide which I off course have read and one accordingly. eufyCam reduces false alarms by up to 95% by applying a 3-step scanning and filtering process. Enter the Settings tab of the Kuna mobile app. Didn’t help. Over the past few months multiple users have reported cases where their Eufy App or program has sent them notifications/pictures from houses that have Eufy cameras which do not belong to them. The support is very slow and nothing in the support section. What I figure out may the distance have a impact to notification but I can not say for sure, Also you can see here I had the same question a few days ago. I’ve made the mistake of intentionally getting on their “deals” mailing list and this week they had the 2-pack of the eufy 2K camera for $60 on Amazon. Recording video’s and sending notifications is one of the main reasons to buy a cam for safety. If it helps, my phone is a huawei P30 pro. RoboVac 12. Enter the EufyCam E, which they claim has a 1 year charge cycle… I did have to switch one of my two cameras off and back on via the App before it also worked again. Find helpful customer reviews and review ratings for eufy Security, eufyCam 2C 2-Cam Kit, Wireless Home Security System with 180-Day Battery Life, HomeKit Compatibility, 1080p HD, IP67, Night Vision, No Monthly Fee at Amazon.com. Thank you for letting us know your concern! When outside and it recorded two videos. I have also made sure all notification settings are turned on. You can go to Security/Mode (located in the right corner of the app) > Home/Away > Select Camera/Sensor Name > Push Notification. Follow the steps below to activate your notifications. I have tried everything suggested and nothing works. The only real testing they did with me was to run through all the settings (which I’d already exhausted). Describe The Bug: Home app won't stream doorbell camera and just shows the camera is not responding. RoboVac 15C MAX. Powered by Discourse, best viewed with JavaScript enabled. OK for anyone else who is having the problem, I think I’ve found the answer (for my phone anyway) My phone sets all apps to be managed automatically by default so if it sees it hasn’t been used for a while it shuts the app down to preserve power. I've drawn endless combination of zones. It really works as advertised. So I go to the Events section of the app, and it … The other one is still not working. The app can be slow to connect to the camera is a common theme. I bought eufy system with four camera last week; installed successfully; I can see live video; I can “push to talk”. TOTALLY USELESS, right now! After re-installing all it helped out for me 2. Not that I can mount them anywhere useful as the range is so pathetic they are useless - the first time I’ve disappointed with an Anker product. No push notifications received, despite all level of notifications are allowed. Hold camera at a close distance to hub, hold sync, and the hub emitts an audible tone to sync the cameras. I was hesitant at first when choosing this brand, a year ago, because the Eufy name itself is not well known. Eufy has been aggressively updating the software for its product line over the years and there is no reason to expect them to not do the same with the Floodlight Camera. Regardless all settings for notification are enabled on both phone as Eufycam. 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