Many King County services are continually adapting because of the COVID-19 pandemic. King Street Center “It just gives me pause because I know it’s unhealthy and not a safe situation at all,” he said. Nearly 200 languages are covered by the translation line. This office is usually the only office most customers call or visit when they have a commendation, complaint or service request. Responsibilities include the documentation and processing of customer comments received via telephone calls, letters, emails, or in-person; the administration of … Please note that interpreter calls may take longer. First/last mile refers to the distance between a person’s transit stop and their origin or destination, which can make accessing the public transit network challenging. All complaints will be entered and tracked in Metro's Customer Relationship Management database. Metro Transit does not require part-time applicants to have a CDL to be hired for the bus operator position, but candidates must get a Commercial Driver Permit with Airbrake and Passenger endorsements before entering a training class and starting the training process. Robertson wound up taking a $19 Uber ride to get to work on time. King County Metro proposed budget maintains region’s network, looks ahead to future growth. Call Customer Relations at 202-637-1328. Robertson said a combination of reduced routes and increased transient riders is leading to overcrowding on Metro Transit buses. We are popular locally and admired nationwide for our innovative transit services, pioneering green practices, and visionary approach to meeting the transportation needs of the county’s growing population. Metro Transit is your "go to" agency for public transportation throughout King County. Essential workers say new regulations and reduced routes are making it harder to get to work on public transit. King County Metro’s COVID-19 response lays groundwork for region’s pandemic recovery. SEATTLE — Grocery store clerk Michael Robertson said he was waiting for his usual bus, the Metro Transit E line, Saturday morning in Seattle when the bus with a marquee showing “essential trips only” drove past him. 1. But drivers can let more people on. There are several ways for you to reach us. King County Metro is piloting a series of on-demand services that connect people with transit hubs (often referred to as first/last mile services). Metro is giving its frontline staff two cloth face masks to use while on the job, but some drivers … It’s standing room only,” he said. Open 6:00 AM to 8:00 PM for trip planning and lost & found calls. If you require an interpreter, please call 206-553-3000 and select the interpreter option (Press 1) from the menu when prompted. One person commented, “You’re letting homeless joyriders on the buses instead of people who are actually going to essential jobs!”. Open 8:00 AM to 5:00 PM for fare/pass information and customer comments. You may need the bus driver to tap your ORCA card for you, or there might be construction at your bus stop and you need the driver to stop a little ahead of the bus stop. Metro Transit recently unveiled new passenger limits to support social distancing: 12 riders to every 40- foot bus and 18 riders to every 60-foot bus. Not only are we settling into our new structure (shifting from a division to a department), we are hiring more employees, increasing service, working on base expansion, and continuing to create innovative mobility services for our customers. KING COUNTY, Wash. — Soon hundreds of King County Metro drivers will be out of work. Robertson said it doesn’t seem the limits are working on popular routes like his. KSC-TR-0324 3. This is an exciting time to work at Metro. Monday through Friday from 8:30 AM to 1:00 PM, and 2:00 PM to 4:30 PM. Submit a Customer Contact Form. King County Metro has a lot of work ahead and we are gearing up with people and plans to stay on track. King County, with more than 1.3 million registered voters, is the largest jurisdiction in the United States to conduct all elections by mail. RELATED: Some bus drivers pleading with King County Metro to offer more protection from coronavirus, In a statement, Metro Transit spokesman Jeff Switzer said the new regulations may mean some riders may have to allow for additional travel time: “At-capacity buses are instructed to pass upcoming stops unless a passenger wishes to get off. Complaints about the validity of a traffic citation or criminal arrest should be heard by the courts. The supervisor who arrived admitted fault! Seattle, WA 98104. Submit a paper comment form, which are available inside all Metrorail stations. It will take a moment but an interpreter, in the requested language, will join the call. 201 South Jackson St. Robertson said he appreciates the steps Metro Transit is taking, but said at this time, essential workers need reliable public transportation geared specifically toward them. If you have any questions or comments about our service, please don't hesitate to let us know. October 8, 2020 — 1 Comment. He snapped two pictures of his commute last week, showing riders failing to stand six feet apart. Choose the option that works best for you. Watch as a King County Metro bus driver gets off of his bus and tries to start a fight with a passenger on another driver's bus. Community, News. A free inside look at company reviews and salaries posted anonymously by employees. September 23, 2020 — 0 Comments. Or go online and Note: Please use this form to report your experience with Metro services. Reed finding a home and a major role with the Seahawks, Doctors urge caution as Seattle celebrates a Christmas like no other under the pandemic, King County Metro bus driver dies after contracting coronavirus, Some bus drivers pleading with King County Metro to offer more protection from coronavirus. “I’m all for social distancing, but Metro needs to step up and increase frequency to meet these new standards,” the poster wrote. Robertson wound up taking a $19 Uber ride to get to work on time. It's hard to tell so just be sure to be extra early if you're catching a bus that comes once an hour. Metro drivers make these exceptions when possible and when it is needed because of your disability. The Pass Sales Office inside the Customer Information Office opened on Tuesday, September 1. Also, if it ever snows, it suddenly becomes very inconvenient to catch many buses and King County Metro does a poor job in notifying you. 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