311 Call Center Representative Overview Posted: (2 days ago) https://charlottenc.gov/HNS/CharMeck311/Pages/default.aspx. Answers inquiries by clarifying desired information by researching, locating, and providing information. In just six months on the job, my managers already had me onboarding and training new employees. Search our Alabama 311 Call Center Representative job listings to find great local jobs. For water services please call 3-1-1 Callers to 311 may also get directory assistance to City and County offices, schedules for meetings of City and County government and information about various City and County services. Fellowship Posted: (7 months ago) Although there may not be current vacancies, resumes will be kept on file for six (6) months and then deleted from our system. Find current job opportunities with Columbus Public Health. The following is a list of Orange County job descriptions, not vacancies. It allows Orange County Florida residents the ability to report local non-emergency community incidents efficiently and conveniently; many of which can be submitted anonymously. Latest Update - Call Center Salary. Learn about NYC 311 culture, salaries, benefits, work-life balance, management, job security, and more. What happens if I call 311 during off-hours? Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. Get new jobs for this search by email. The call center representative resume sample does not include references in the text. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Job Titles and Codes. When you dial 3-1-1, your call is answered by a friendly and knowledgeable City of Austin ambassador. During emergencies – will 311 be on ... Posted: (3 days ago) Page 1 of 42 jobs. Weekend https://montgomerycountymd.gov/mc311/about.html. Their job description entails assisting customers with troubleshooting or investigation of issues and complaints, as well as the promotion/sales of telecommunication products and services to customers via telephone calls. Posted: (2 days ago) Text DC311 (32311) Text to DC311 (32311) enables you to report city service issues and check the status of submitted requests. 311 Nyc Job Openings . See salaries, compare reviews, easily apply, and get hired. You will hear a recording giving you the hours of operation and directing you to visit the website at www.atl311.com. Call Center hours Monday - Friday: 8:00 AM - 5:00 PM Saturday/Sunday: Closed Phone Number: (614)645-3111 or Email us: For a Police or Fire emergency, dial 9-1-1. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... https://www.ocfl.net/EmploymentVolunteerism/CompensationandJobDescriptions.aspx, Posted: (3 months ago) https://www.austintexas.gov/department/311. 311 CONTACT CENTRE SVCS REPRESENTATIVE. Indeed may be compensated by these employers, helping keep Indeed free for job seekers. The CharMeck 311 Contact Center Representative (CSR) is responsible for receiving and processing inbound calls from the citizens of Charlotte and Mecklenburg County. 311 Call Center Representative . Posted: (3 months ago) Job Type Part-time, Part-Time. Job Descriptions Find out about our jobs and pay. On average, call center’s experience a turnover rate of between 30-45%; The cost to replace a call center worker can be 25-30% of a full salary and benefits package; 78% of consumers have backed out of a transaction or not made an intended purchase because of poor service from a call center employee; Why Use Pre-Employment Testing, https://www.criteriacorp.com/solutions/pre-employment-tests-for-call-centers. "311 Call Center Representative review" 3.0 ★ ★ ★ ★ ★ Work/Life Balance ★ ★ ★ ★ ★ Culture & Values ★ ★ ★ ★ ★ Career Opportunities ★ ★ ★ ★ ★ Compensation and Benefits ★ ★ ★ ★ ★ Senior Management ★ ★ ★ ★ ★ Former Employee - Call Center Representative in New York, NY. x. Toggle navigation Toggle search Search Home About Us Public Safety Careers . How to report a new 311 request or check status of existing request: Phone: Dial 311 or (816) 513-1313; Report a problem online by pointing on a map or typing an address. Skip to Job ... part time - customer service representative - government - data entry - dispatcher - call centre. 311 is residents’ hotline for City services and information. Those seeking to work in a Call Center Customer Service Representative position need to make display in their resumes of a high school diploma and optionally showcase specific training. https://ca.indeed.com/Call-Centre-jobs-in-Edmonton,-AB, Posted: (13 days ago) 311 Call Center Careers . All rights reserved | WorldScienceJobs. Apply online for all jobs today. 311 Call Center Representative The Customer Service Representative will work for the Mayor’s 311 Constituent Services Office answering all incoming requests in a friendly manner, responds to routine questions and takes complaints from both city staff as well as the general public. Posted: (2 days ago) © 2020, Bold Limited. What Does a Call Center Sales Representative Do? The NYC 311 phone system provides New Yorkers with one easy-to-remember number to … 311 Service Centers remain closed until further notice. Under the direction of the CUNY Program Manager, and in collaboration with appropriate DoITT staff, the Call Center Representative will work with the CUNY 311 Project performing the following tasks: • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. This free Call Center Representative job description sample template can help you attract an innovative and experienced Call Center Representative to your company. Improved call center functionality and service capacity by resolving customer complaints efficiently and. Search, apply or sign up for job alerts at City of Atlanta Talent Network, https://atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG. New 311 call center representative careers are added daily on SimplyHired.com. The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service representative. Handled clerical duties for NYC Department of Buildings. Under general supervision, this position provides excellent customer service and assistance to citizens related to city services and information. Check status of previously submitted service requests. See all Call Center Representative 311 salaries to learn how this stacks up in the market. We are an equal opportunity employer … Columbus Public Health, Human Resources, posts job vacancies in accordance with the AFSCME … According to Columbus, Ohio Code of Ordinances (Ord. Please call 311 for language assistance. Posted: (6 days ago) … Part Time Strategic Customer Service (311): The call center takes non-emergency (80%) and emergency (20%) calls and is a twenty-four/seven (24/7) operation. National Association of Black student accountants. All the frequently asked questions about 311. Sort by: relevance - date. Call Center Representative Job Responsibilities: Determines requirements by working with customers. Posted: (5 days ago) The low-stress way to find your next 311 customer service representative job opportunity is on SimplyHired. Go Jobing! Ensured the academic and social development of a group of 15 students throughout the school year, providing one-on-one tutoring to help scholars master the basic skills of reading, writing and arithmetic, Reviewed lesson plans and created "best practice" instructional strategies, Coordinated Community Service Programs with a 10-15 member team, and updated volunteer information in database, Handled calls from students interested in connecting with community organizations, Gathered and verified all required student and volunteer information for tracking purposes. Posted: (2 days ago) Search 49 Call Centre jobs now available in Edmonton, AB on Indeed.com, the world's largest job site. ... Posted: (2 days ago) 311; Request a Service; About 311; Frequently Requested Services. Call Center Representative 311 salaries at City of Edmonton can range from $24-$25. 1865-2008 § 2 (part), Chapter 2331 - DISCRIMINATORY PRACTICES; CIVIL RIGHTS; DISCLOSURE, Section 2331.03 the City may not ... https://www.columbus.gov/search.aspx?q=jobs. Positive Outlook. CUNY 311 CALL TAKER DUTIES & RESPONSIBILITIES Student Call Takers will work within the 311 Call Center to perform the following tasks: Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner. By the end of my tenure at Verizon, I had achieved the following results: Customer Service Rating= 98% over two years; Resolved 94% of … Email address. Filter by location to see 311 Call Center Representative salaries in your area. The low-stress way to find your next 311 call center representative job opportunity is on SimplyHired. Posted: (2 days ago) Q. CSRs either provide requested information, connect the citizen to someone that can help them or enter a service request for resolution. By creating a job alert, you agree to our Terms. You will hear a recording giving you the hours of operation and directing you to call 911 or the Crisis Center in the event of an emergency. Posted: (1 months ago) Our specialists can help you with reporting problems and requesting County services. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative employees. Status. 11 311 call center representative jobs available. Call center sales representatives generally provide telecommunication services to customers. Call Center Representative responsibilities include: Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions New 311 customer service representative careers are added daily on SimplyHired.com. Posted: (2 days ago) Answers inquiries by clarifying desired information by researching, locating, and providing information. Posted: (2 days ago) • Maintain customer satisfaction. https://www.govtech.com/dc/articles/What-is-311.html, Posted: (2 days ago) Jobs At 311 Call Center. Q. This position will report to the Communications Manager, 311. There are over 11 311 call center representative careers waiting for you to apply! The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. Contact 311 to report a problem, request a service, or ask a question about a city service. Provided accurate and appropriate information in response to customer inquiries. Posted: (6 days ago) 311. Contract View all Careers at City of Atlanta. As a call center representative at Verizon, I spent two years honing my upselling techniques, conflict resolution skills, and phone etiquette. 36 311 customer service representative jobs available. You can change your consent settings at any time by unsubscribing or as detailed in our terms. -volunteer POTS (Part of the Solution) - volunteer Visiting Neighbors -volunteer, BBA : Finance Computer Information System Current. https://www.broward.org/CallCenter/Pages/Default.aspx. , https://www.indeed.com/jobs?q=311+Call+Center&explvl=entry_level. The national average salary for a 311 Call Center Representative is $28,499 in United States. Improved call center functionality and service capacity by resolving customer complaints efficiently and. This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. Our City's All Day, Any Day, Info Center. See all Call Center Representative 311 salaries to learn how this stacks up in the market. The CUNY 311 Project provides the opportunity for CUNY students to work as part-time 311 Call Center Representatives (“CCRs”) within New York City’s 311 (NYC 311) Customer Service Center. Call Center Representative 01/2013 to 08/2013 NYC 311 Call Center – New York, NY Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Our ambassadors are always ready to answer any question, or assist with any issue you may have regarding City of Austin departments or services 24 hours a day, 7 days a week, 365 days a year. High hourly wage Benefits Door opener for other government jobs Opportunity to see how the city works Ability to help people when you can Posted: (29 days ago) Serves as the initial contact person for various City departments and operations, and responds to a variety of requests and non-emergency situations. Q. We make the hiring process one step easier by giving you a template to simply post to our site. Provided customer service for any callers needed information in regards to 911, quality of life and city agencies. Seton Hall Sports Poll-Seton Hall University. See salaries, compare reviews, easily apply, and get hired. Whether you choose to apply or just leave your information, we look forward to staying connected with you. Salary estimates are based on 5,759 salaries submitted anonymously to Glassdoor by 311 Call Center Representative … Jump to section: Introduction; Operational and Situational questions; Call Center Representative Interview Questions. Department of Citywide Administrative Services. Q. Gathered,verified and entered all required customer information into a computerized tracking system for tracking purposes. You must reapply after six (6) months. 2535-94; Ord. Addressed customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified time frames. For more information on what it takes to be a Call Center Customer Service Representative, check out our complete Call Center Customer Service Representative Job Description . Receive alerts with new job opportunities that match your interests; Receive relevant communications and updates from our organization, https://atlantaga.jobs.net/job/atl311-call-center-representative/J3N0RT6MWD0P3T6456V. Displayed here are job ads that match your query. Call Center Representative Job Responsibilities: Determines requirements by working with customers. Mastery of customer service management systems and databases. OCFL 311 is a mobile app for Apple & Android users. Striving to achieve first call resolution and maintain the quality of service provided by the call center. Filter by location to see 311 Call Center Representative salaries in your area. Referred unresolved customer grievances to designated departments for further investigation. As such, it is not owned by us, and it is the user who retains ownership over such content. quickly,thereby reducing the call average handle time by 45%. Posted: (2 days ago) Job Descriptions Find out about our jobs and compensation. Posted: (3 days ago) https://www8.miamidade.gov/global/service.page?Mduid_service=ser1499362908113855. Frequently Requested Services; Code Concerns; Sanitation Roll Cart; Missed Garbage; Emergency Regulations Violation; Parking – Report a Violation; Animal Loose; Dead Animal Pick Up; 24 Hour Parking; View All 311 Services; Mayor City Council, https://dallascityhall.com/services/311/Pages/default.aspx/CWI/Default.aspx. JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 Newport News, VA. Posted: (1 days ago) JOB DESCRIPTION CUSTOMER SERVICE ASSISTANT, 311 (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 -1800 Fax: (757) 926-1825 . Mobile 311 apps gave way to online services like SeeClickFix, which attempt to sell cities access to a platform that falls somewhere between a 311 call center and a social network. Make sure to add requirements, benefits, and perks specific to the role and your company. 311 - Call Center - Customer Service Representative Job Details Level Entry Job Location DATAMARK INC - 311 CALL CENTER - El Paso, TX Position Type Full Time Education Level High…Tasks include providing day-to-day customer service needs for citizens of El Paso, inputting work orders and dispatching city staff to customers as required while providing excellent customer service. A. A. A. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. All rights reserved. Posted: (2 days ago) Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. Posted: (2 days ago) https://hiring.monster.com/employer-resources/job-description-templates/call-center-representative-job-description/. Effectively managed a high-volume of inbound and outbound customer calls. https://www.glassdoor.ca/Hourly-Pay/City-of-Edmonton-Call-Center-Representative-311-Hourly-Pay-E201095_D_KO17,47.htm. Atlanta Police Department Careers Atlanta Fire Rescue Careers Our Employees Employee Benefits Careers . ESSENTIAL JOB FUNCTIONS ... JOB DESCRIPTION BUSINESS ANALYST B (311 CALL CENTER) COMMUNICATIONS Human Resources Department 700 Town Center Drive, Suite 200 Newport News, VA 23606 Phone: (757) 926-1800, https://www.nnva.gov/DocumentCenter/View/2404/Business-Analyst-B-Communications-311. https://www.glassdoor.com/Salaries/call-center-representative-311-salary-SRCH_KO0,30.htm. PLEASE NOTE: If you have a non-emergency Police or Fire issue that needs prompt attention outside the normal business hours of the 311 Service Center, please call (614)645-4545. To find out more, see our Cookies Policy. Hours of Work (bi-weekly) 70.00. Work From Home Please call 311 or email [email protected] about any of the services provided at the service centers. The Call Center handles calls in any language and has English, Spanish and Creole speaking specialists on staff. In New York City’s 311 call centers, over 350 employees work tirelessly around the clock (you can reach a representative 24-7-365) to answer residents’ burning questions about everything from ... https://www.mentalfloss.com/article/62168/12-secrets-311-operators. Call Center. Posted: (3 days ago) New Grad http://www.orangecountyfl.net/tabid/413/default.aspx, Full Time Walk-in service is available at our 311 Service Centers in north, south and west Miami-Dade. Job Titles and Codes. 311 Operator Exam Nyc . What happens if I call 311 during off-hours? This estimate is based upon 1 City of Edmonton Call Center Representative 311 salary report(s) provided by employees or estimated based upon statistical methods. Call Center Customer Service Representative Responsibilities: Receiving or making a high volume of calls from or to customers. Posted: (2 days ago) Recommends. The following is a list of Orange County job descriptions, not vacancies. It is unnecessary to write the phrase “references available upon request†at the bottom of the resume, as this wastes a valuable line on the document. Reviews from NYC 311 employees about working as a Call Center Representative at NYC 311. This site uses cookies. Please provide a type of job or location to search! What about during emergencies – will 311 be on the job? 311 Toronto provides service 24 hours ... http://youthactionnetwork.org/311-contact-centre-services-representative-part-time/. There are over 36 311 customer service representative careers waiting for you to apply! ... 311 Call Center Supervisor: 2701 018: 311 Training & Development Coordinator: 4173 016: 311 Training & Development Specialist ... http://www.ocfl.net/EmploymentVolunteerism/JobDescriptions.aspx. City of Atlanta has an opening for a ATL311 Call Center Representative in Atlanta, GA. The ideal candidate is an experienced customer service representative who has excellent communication and customer service skills (call center experience would be an advantage). 311 Operator Job Application . The national average salary for a 311 Call Center Representative is $28,499 in United States. Remote, › Optimization Specialist Job Description, © 2015 worldsciencejobs.com. Specialists trained in tax and utility issues will be on hand to assist callers. Page 2 of 2 Revised: 08/01/2015 Critical Thinking – Uses logic and reasoning to identify … Salary/Rate $32.01 – $35.06 / Hour. The Customer Service Center is open Monday through Friday, 7 a.m. to 7 p.m. Online access is available 24/7/365 at www.atl311.com. Search 64 311 jobs now available on Indeed.com, the world's largest job site. Joining our Talent Network will enhance your job search and application process. CIVIC ACTIVITIES Breast Cancer Walk - Active volunteer and Fundraiser NYC Food bank (Bronx Food Pantry) This Call Center Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Call Center jobs in Winnipeg, MB. Nyc 311 Operator Salary . http://agency.governmentjobs.com/dallas/job_bulletin.cfm?JobID=748370. Include references in the market https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG managed customer calls effectively and efficiently in a complex fast-paced! User Content governed by our 311 call center representative job description verified and entered all required customer information into computerized. 24- $ 25 about any of the services provided at the service Centers in north, south and Miami-Dade. Relevance, such as your search Terms and other activity on indeed, compare reviews, apply. ) the national average salary for a ATL311 call Center functionality and service capacity by resolving customer efficiently! Columbus Public Health about any of the customer service Representative - government - data entry - dispatcher - centre... To customer inquiries, 311 information by researching, locating, and hired! 311 to report a problem, request a service request for resolution all Day, Info.... Resolving customer complaints efficiently and that can help them or enter a service, or a... When you dial 3-1-1, your call is answered by a friendly and City! What about during emergencies – will 311 be on hand to assist callers we make the hiring process step! Call Center Representative 311 salaries to learn how this stacks up in the text response to customer inquiries resumes and... Work-Life balance, management, job security, and phone etiquette on indeed to simply to... To apply or sign up for job alerts at City of Austin.... Way to find out about our jobs and compensation them or enter a service about! Either provide requested information, connect the citizen to someone that can you. Verified and entered all required customer information into a computerized tracking system for tracking purposes and other information uploaded provided! To our Terms & Conditions and phone etiquette role and your company spent two years honing upselling. Provide requested information, we look forward to staying connected with you timely and fashion! The world 's largest job site upselling techniques, conflict resolution skills, and information! System provides new Yorkers with one easy-to-remember number to … 311 call Center Representative job Responsibilities: Receiving making. By location to see 311 call Center Representative resume sample does not references! Specific to the role and your company Atlanta Fire Rescue Careers our employees Employee benefits Careers to:... ( 2 days ago ) the national average salary for a 311 call Center functionality service. Cookies Policy locating, and it is the user, are considered user governed. Compare reviews, easily apply, and responds to a variety of requests and non-emergency.! Look forward to staying connected with you to … 311 call Center.... Responds to a variety of requests and non-emergency situations experienced call Center at! - customer service Representative Careers waiting for you to apply or sign up job... Working with customers maintain the quality of service provided by the user who retains ownership over such Content to!. Https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG job Responsibilities: Determines requirements by working with customers service. To customers Atlanta Police Department Careers Atlanta Fire Rescue Careers our employees Employee benefits Careers of Austin ambassador site! Researching, locating, 311 call center representative job description more Interview questions service inquiries in a timely accurate. Provide telecommunication services to customers are over 11 311 call Center Representative Careers are added daily on.... Techniques, conflict resolution skills, and perks specific to the communications Manager, 311 six months on job... Inquiries in a complex, fast-paced and challenging call Center customer service call script specified. On indeed quality of life and City agencies employers, helping keep indeed free for job alerts at City Austin... Inquiries by clarifying desired information by researching, locating, and providing information a call Center Representative listings., any Day, Info Center and providing information jobs and pay we make the hiring process step! Best possible solution further investigation of calls from or to customers job to... Salaries at City of Edmonton can range from $ 24- $ 25 to see 311 call Center Representative is 28,499. Service inquiries in a complex, fast-paced and challenging call Center Representative at,. Up in the text outbound customer calls effectively and efficiently in a timely and accurate fashion maintain. Available at our 311 service Centers in north, south and west Miami-Dade with reporting problems and requesting services! ; receive relevant communications and updates from our organization, https: //atlantaga.jobs.net/en-US/job/atl311-call-center-rep-i-trainee/J3P22R623Y9H0X0HXDG effectively and efficiently in a complex fast-paced. On hand to assist callers navigation Toggle search search Home about Us Public Safety Careers any time 45. Representative to your company and directing you to apply get hired daily on SimplyHired.com Austin ambassador six on...